A Detailed Overview About Versions Of ServiceNow

ServiceNow recently declared its latest deliverance of Kingston, which is regarded as the brand-new version in the long-drawn line of software updates ever since the company was created. ServiceNow platform has a lengthy tale of updates that indicate the ever-changing emerging industry. In addition to assisting IT experts, the ServiceNow platform has expanded to incorporate every sphere within a business and promoting best practices in maintaining whole sets as a business market. Of mobile apps and modernised user interfaces to robust machine-learning skills, ServiceNow’s cloud architecture is a radical tool that has served companies digitally reconstruct their services for ages.

This article covers the curative knowledge concerning various ServiceNow version starting with Aspen, delivered in December 2011. All version carries appealing innovative characteristics, uses, deployments, and each slope advances against the preceding one.

Kingston  (Current Version) Release Date: January 2018

Kingston is ServiceNow’s contemporary version. This version’s modern machine-learning inclinations yield enhanced data analytics, estimates forecasting, and IT event determination.

ServiceNow’s brand-new feature “Agent Intelligence,” a deep machine-learning tool with convenient and high-level intelligence controls. An end-to-end phishing reply to swiftly recognize and react to user-suggested security regard.

Jakarta Release Date: July 2017

ServiceNow’s Jakarta version sprang up the Intelligent Automation Engine that afforded users the novel machine learning capacities of the software platform. The engine emphasises exception detection, benchmark relations upon industry rivals, and performance forecasts.

Aggregated instance security dashboard to immediately manage and solve events.10 new KPIs attached to ITSM Benchmarks and users can now trace and chart performance inclinations across six-month timeframe.

 Istanbul Release Date: January 2017

The Istanbul version aims to deliver perpetual development, swiftly mitigate security disturbances, lengthen business-to-consumer client service, improve power and independence for HR teams, and stimulate application performance. Its brand-new combinations and mechanisation improved users decide on resolving security occurrences even more faster.

Exceptional customer service management tools get it manageable for staff to reach customer records, solve problems immediately, and enable customers to obtain erudition right through the self-service portals.  Change Advisory Board (CAB) Workbench, which centralised change management platforms to support users schedule, plan, and accomplish CAB meetings.

Helsinki  Release Date: May 2016

ServiceNow’s Helsinki version proposed new traits that directed on “consumerizing the service expertise and stimulating time-to-value accomplishment.” As this industry whirled toward implementing a consumer-oriented exposure to its customers, the platform attached different forms to make it still easier for companies to reach these consumer needs.

Computerized information and notices for real-time collaboration between teams.Out-of-the-box gateways for diverse industry areas and a Service Portal Designer allow the standards-based framework to build excellent user experiences.

Geneva Release Date: December 2015

The Geneva version intended to provide users with a more appealing experience, simplify the construction environment, lengthen service management besides across organizations, and promote enterprises to perform IT like a business.

Enhanced UI perspective made it accessible for users to operate the platform and reach its services. Primary Apple iOS mobile and Apple Watch applications to give users passage to knowledge and execute common duties remotely.

Fuji ; Release Date: March 2015

The Fuji release was supposed the primary major ServiceNow version update.

Request workbench to reflect demand prioritization based on particular, interchangeable parameters.

Service Designed Services can be workflow-driven, providing anyone the capability to generate and publish services

Eureka ;Release Date: May 2014

ServiceNow’s Eureka release sought to enhance the enterprise service model and further improve the user experience. As this becomes more important, ServiceNow continues to drive forward with new interfaces and service portals.

The Service Creator allows non-developers to build applications on the platform using a drag-and-drop interface.

Facilities Service Automation automatically assigns service requests, improves reporting, and improves the delivery of information and services.

Dublin ; Release Date: November 2013

This release elaborated on several of Calgary’s features and uses, including the “Application Creator” engine. This release’s purpose was to extend services supplementary features of business management, like maintaining vendor information or submitting HR services through automation.

Vendor Performance Management utilisation to proffer a single arrangement of the document for merchant information to enhance its management.

Advanced resource management tools offer an organisation-wide way of administration activities, and cost.

Calgary ; Release Date: February 2013

The Calgary version offered new features and enhancements that did not solely focus on IT responsiveness or reform. Its centre of focus was on encouraging visibility and uniformity over the whole enterprise.

New collaboration workspace UI enabled users to built varied workspaces with live task provisions, combined widgets, and more.

Advanced users enhanced report customization and editing.

Berlin Release Date: July 2012

ServiceNow’s Berlin upgrade is sourced from the ServiceNow community. Since their program intends to immediately follow the modern business world, this upgrade inquired to display project in agile methodology.

Improved asset management to regulate assets with the CMDB. Improvements to inventory management.Software Asset Management to oversee and review software licenses.

Aspen Release Date: December 2011

Aspen was the first city-named ServiceNow version. This upgrade focused on system scalability and resilience. This version offered a number of improvements on its application and platform.

Risks and limitations associated with objects and follow authentic source provisions in audits. New Project & Portfolio Management templates, articles, importing, and Gantt chart capability.