ServiceNow Systems Manager Jobs

ServiceNow Systems Manager Jobs in Bangalore,Hyderabad,India and California,,USA

ServiceNow Systems Manager Jobs

This ServiceNow Support Manager role is based in the Midlands

This client require for you to have great supervisory/managerial experience 

Work benefits including life assurance and a health cash plan plus more

Starting April/May (flexible depending on notice period)

This is an exciting opportunity for a managerial-minded ServiceNow professional to join a growing company and be at the forefront of the ServiceNow project.


Manage the implementation of the ServiceNow product
Organise a roster of subject matter experts who will be responsible for management and technical administration of the ServiceNow platform
Provide oversight on governance for best practices and facilitate the implementation of this in the form of workflows, Orchestration and Event Management
Liaise with functional teams to develop solutions to meet the need of the organisation
Team activity management
Have a key role in planning for software upgrades. Create test strategies for scripts, processes and workstreams and plan and execute testing installations of new releases or updates

As the ServiceNow Support Manager, you are required to have experience of technical administration and configuration of ITSM solutions as well as experience as being a line manager. Using ServiceNow preferably, hands on experience with ITSM solutions is essential with advanced knowledge of Incident, Problem and Change & Release Management.

ServiceNow Systems Manager Jobs

We are looking for people who understand technology and the potential it holds for our Clients, and have 4 years’ experience in any of the following areas:

  • Implementing IT Service Management and preferably DevOps structures
  • Writing and implementing service contracts, policies and processes
  • Vendor/Contract management/Outsourcing
  • Service transition/cut over & hyper-care management
  • ServiceNow/Remedy ticket system experience
  • KANBAN/JIRA type tooling experience
  • Matrix management
  • Incident Management & Triage
  • BCP/DR Planning
  • Contact centre/Customer Service Operations
  • Mobile App Services
  • Regulatory compliance (depending on sector – PCI/CASS etc.)

You will also be able to demonstrate the following skills:

  • Proficient stakeholder management and communication skills with an ability to engage and influence a senior stakeholders and a broad range of individuals across various disciplines
  • Able to bridge gap between business and IT in delivering cost effective and pragmatic solutions
  • Attention to detail and organisation skills with ability to work independently and lead a team to deliver packages of work to deadline and requirements
  • Analytical and problem-solving skills with ability to define issues and make decisions in ambiguous situations with incomplete information

Preferable Certifications:

  • ITSM/ITIL certification
  • Agile certification
  • LEAN/Six Sigma

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