As per Quora answer here is what it says:
SERVICENOW- ServiceNow is a company that provides service management software as a service. It specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).
Laymen language: service now allow companies to have there company process, users, document inbuilt in servicenow so that every steps performed by there employees will be tracked on screen and customer can also be able to see how things are going on.
Simple example : when you buy any product on amazon, you can see everything from the time you orderd till you receive it. This is service now.
SERVICENOW DEVELOPER : Who is ServiceNow Developer.
It is who develop/customize the servicenow tool as per customer requirements, because every customer can demand different process and step. Servicenow is hug you can do alot of things in it.
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