The Ultimate Guide To 7 Different ServiceNow Integrations And Challenges?

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Servicenow integrates with many third party applications and datasources.Hence there will be always challenges while integrations.First lets try to understand what are various integrations available with Servicenow like Slack Integration or Jira Integration etc.Here is the list of available servicenow integrations. The new Kingston version is the advanced version that supports existing and new integrations for businesses.

This blog post will highlight several integrations that offer promising automation opportunities between businesses and resources.

Jira Integration

Planning projects, assigning tasks, tracking progress or releasing results, Jira integration is one of the preferred integration in software for managing projects. With Kingston, automating your businesses processes is achievable through Jira integration. Companies can effectively communicate with business areas, automate workflows and monitor issues instantly with ServiceNow Jira Integration.

LDAP Integration

Lightweight Directory Access Protocol (LDAP) is the master source of user data which is accessed through a single sign-in. By integrating LDAP with ServiceNow, users can leverage a streamlined login process and automate admin tasks specifically. In addition, it also supports Active Directory integration.

Azure Integration

Azure is a Microsoft laaS product that provides cloud-based services for users to build, deploy, and manage configured applications. Azure integration will help businesses to improve event management and overall IT operations management. Kingston’s new Azure Integration allows Azure as a data source that captures event information from the platform.

Splunk Integration

Splunk is one of the favorite applications for many developers that help them to analyze big data patterns, metrics and diagnose problems as well. For such users, Kingston version now allows Splunk integration to improve incident visibility and analysis. By pairing your Splunk application with ServiceNow, you will add extra security operations to your existing technology.

Slack Integration

Organizations can streamline workflows, increase communication between teams and allow better access to information using Slack Integration. Additionally, you will benefit from improved communication channel between users to address client profile information faster.

Salesforce Integration

Enterprises that are leveraging Salesforce software will benefit from ServiceNow integration with Salesforce since it offers added visibility and connection to customer service management (CSM) data. Enterprises can easily integrate their existing Salesforce cases, users, accounts, and opportunities with Kingston. Companies can even import their data from ServiceNow to Salesforce software.

Communication Integration

ServiceNow’s communication integration can help companies with advanced options for online chat, phone, and email automation. The new Kingston version combines these common forms of customer communication to allow easy customer service interactions and quick access to information by leveraging the following:

  •       ServiceNow Email Integration
  •       Email and Calendar Integration
  •       ServiceNow Phone Integration
  •       ServiceNow Chat Integration

Businesses can easily expand their capabilities using these integrations and provide excellent customer self-service portals to the experience of customer service. These integrations will as well allow the customers to attend issues by accessing several services related to information

ServiceNow Integration Hub platform provides process owners and developers with the following benefits:

  •       Integrates business processes with other external systems by extending Flow Designer.
  •       Automatically promotes process automation by enabling experts to develop and share spokes with flow designers.
  •       Provides logic of natural-language-descriptions of integrations to accommodate non-technical users to understand the triggers, actions, inputs, and outputs.

Now we can understand what are different challenges we see with third party apps integrating with ServiceNow and how we can help you with the integrations and our servicenow integration expertise.

ServiceNow Integration Challenges

Here we get feedback from a few ServiceNow developers on some of the biggest challenges to a successful integration.

  •       Information is categorization and labeling: A system integrated with ServiceNow may refer to categories using varying values and terminology. For a successful integration your team should be identifying the differences between related informational details. Do this and a solution with powerful integration capabilities like ServiceNow can transform and enrich the data sets being managed.
  •       Incompatibility: Yeah, that’s a big one. Integration is highly contingent on the apps you’d like to integrate. There are legacy or packaged apps that you cannot simply modify to couple with an integration solution. Let’s say you’d like to integrate ServiceNow with Jira. ServiceNow said “Let’s go,” but Jira refused because it thinks it is incompatible with ServiceNow. You will need something to connect and harmonize these apps, so you can sync incidents in ServiceNow with issues in Jira and simultaneously update issue/incident status in both ServiceNow and Jira.
  •       Do-it-yourself quandary: Do-it-yourself preparation can help ensure everything is custom fit to your specific preferences and requirements. But in the long run, it can turn out to be more expensive than hiring a ServiceNow partner as it can use up most of your time and energy, especially if you are not an expert. Likewise, self-service integration, if “re-designed effectively” according to Gartner, can be a good strategy for improving service. Yet it can also lead to more complexities and higher costs. While there are integration solutions that have potential without the expertise and resources to implment you may find yourself behind the power curve unelss of course you have a veteran ServiceNow implementation team.
  •       Keeping everything within budget: Cost remains everyone’s ultimate concern. Gartner predicts that companies will allocate a bigger slice of their budget on integration by 2018, with “more than 50% of the cost of implementing 90% of new large systems” to be spent on integration.Gartner also sees through 2016, application integration expenditure of midsize to large companies will be over 33% higher than in 2013. To reduce costs, you need to reduce integration complexities that can lead to lengthy lead times and additional or unexpected deployment and maintenance costs.

Integration Answers Direct from ServiceNow

If you haven’t joined the ServiceNow community or delved into the wiki there is no better time than today. Here we take the best of the top integration questions, the true FAQs we all seek, to help you bridge gaps before they happen in your project.

What integrations have been completed?

For more visit the ServiceNow integrations wiki or visit the ServiceNow FAQs wiki section to get more insights and answers to your biggest integration challenges.

Looking for some help bridging those integration gaps? Learn more by scheduling a free chat with a ServiceNow expert from HunterTech to overcome your project challenges.


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