Salesforce Vs Servicenow 

Both Salesforce and Servicenow are two famous customer service apps offering CRM solutions in the market with some similarities and differences as well.These are two alternative choices available in the market to the popular freshdesk app.In this post we will try to breakdown the main features of salesforce and servicenow,understand primary differences,pros and cons of both,so your business can take decisions on which suits best as per the requirements.In this post we will figure the major differences between Salesforce Vs Servicenow.

What is servicenow?

ServiceNow is a company that provides service management software as a service. It specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).ServiceNow integrates easily with other tools.

What is salesforce?

Salesforce is the world’s #1 customer relationship management (CRM) platform. Our cloud-based, CRM applications for sales, service, marketing, and more don’t require IT experts to set up or manage — simply log in and start connecting to customers in a whole new way.

What is similarities between Salesforce vs Servicenow

• Both of these are  SAAS subscription based software with free trial is being offered.
• Both are primarily targeted at mid size business to enterprise business segments
• Both are supporting cloud based deployments.
• What is differences between Salesforce vs Servicenow?

There is so many differences with features they offered compared to less similarities.Here the key features list comparison,pricing,user license.There is nice article here on quora about who would win Salesforce or Servicenow Here.

Servicenow

Key Features:

• Plan asset maintenance and deployment
• Use charts for an at-a-glance view of inventory
• Monitor key performance indicators (KPIs) with detailed analytics
• Get all the information you need in a single dashboard
• Identify and remove under-utilized assets to reduce costs
• User License : 100-499
• Deployment Model: Cloud
•  Asset Management
•  Billing and Invoicing
•  Change Management
•  Discover Change Management Software
•  Contract Management
•  Customer Survey
•  Email Integration
•  Incident / Request Management
•  ITIL Compliant
•  Knowledge Base/FAQ
•  LDAP/Active Directory Synchronization
•  Mobile Integration
•  Multi-Site Support
•  Remote Control Access
•  Reporting
•  Rules/Workflows
•  Scheduling
•  Self Service Portal
•  Service Level Agreements (servicenow)

Salesforce

Key Features

• Interact with users and address issues through social media channels
• Community and forum building
• Lightning Console consolidates information in one customizable dashboard
• Service Wave Analytics for intelligence on issue resolution
• Embeddable into device applications
• User License: 5000+
• Deployment Model: Cloud,Mobile,On premises
•  Campaign Dashboard
•  Campaign Management
•  Case Management
•  Contact Management
•  Customer Database
•  Customer Self Service Portal
•  Customer Service
•  Customer Support Tracking
•  Dashboards
•  Email Marketing
•  Knowledge Base
•  Lead Management
•  Marketing Automation
•  Multi-Channel Marketing
•  Multi-Language
•  Sales Automation
•  Sales Reports
•  Social Advertising
•  Workflow Rules & Management
•  Collaboration Center
•  Report Viewing (Salesforce)

COST

One of the most deciding factor in buying any product or software is pricing,whether the product is offering best price or not.Lets understand this,Servicenow pricing starts with $100 and goes from there,whereas salesforce starts at $75 and up from there.Both have freemium model i.e free trial and paid models.But trial is only limited periods.Both offers discounts based on how your business using and its volume.

Salesforce offers three pricing plans:

•  Lightning Professional – $75/month – Basic support and service for any size business
•  Lightning Enterprise – $150/month – Enterprise level service and support
•  Lightning Performance – $300/month – Ability to scale and align CRM for sales and service

Who is the winner? Is it Salesforce vs Servicenow?

So far we try to breakdown both pros and cons of  Salesforce vs Servicenow.If we see the market cap servicenow started as a small saas company and now recent servicenow revenues are close to $3B per year and they are aiming at $10B in the next few years.Also there is speculation about Google will buy servicenow,splunk.No doubt 2019 is the year for servicenow.

At the same time salesforce has it own edge and leader in the market.Salesforce is betting more on AI side to have the edge on the data and analytics part.No matter what these two companies provide,The decision should be purely based on your business needs,select the right and best one.

We at HunterTech Servicenow Consulting Services,Servicenow Staffing Solutions have build good expertise into both areas and help our customers with consulting services,servicenow staffing services,implementation,on demand resources,offshore servicenow development etc.