In fact,A recent research by database company Couchbase found that 90% of digital transformation initiatives underdeliver or fail outright.
- 90% of digital transformation initiatives underdeliver or fail outright
- Companies often don’t understand how tech initiatives advance business goals
- It helps to visualize the users of a system and the processes that the system supports
These days very few organisations work on proper alignment between business goals and IT investments.Most of them fail in mapping with IT and business outcomes communications.Almost every IT leader is embracing the change and accepting the fact that digital transformation is very much needed to be more competitive and automate the processes and gain high productivity.
When top management and the actual IT staff who is working on doesn’t understand why a project matters then its easier for organizational inertia and resistance to set in.Servicenow consulting team worked with couple of engagements and it is important to have strategic alignment between IT and business.To help clients they come up with visualization framework that maps connections between business goals and IT investments.These visualizations help any stake holder to see where their piece of puzzle fits in the bigger picture.
The mapping process starts by examining all the steps between an organization’s high‑level business goals and the gritty details of technology implementation. On their own, none of these elements are particularly novel. What makes them powerful is the clarity they provide when connected together.
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1.Goals
Goals need to be very specific and measurable.For example one financial services firm ( a bank) has a growth strategy and want to acquire mid-size business and integrate those different businesses with them.Integrating those mid size firms is costly and the processes are very different compare to the bank follows.And each integration taking 8 months to complete using manual things like excel sheets or data entry type of work.Here the goal of a bank is to reduce the integration of a new firm to 3 months.That is clear goal to grow their business.
2.Processes
These are the workflows and steps that make up a capability.At the Bank, some of the processes supporting employee migration include granting new asset,new security and access rights, and assimilating employee benefit programs into the parent company system.The servicenow workflow will be providing onboarding to employee experience benefits.Seeing it at this level gave the company clarity on the workflows that are most critical to speeding up the integration cycle.
3.People
In order to optimize a workflow, you must first identify its drivers and users. At the Bank, key players in the acquisition integration process include HR benefits staff and corporate finance teams. As it turned out, both were struggling with manual data entry and extraction across incompatible systems.
Many organizations make the mistake of separating processes and technology from the people who engage or interact with them. To achieve any business goal, people somewhere in your organization will need to do things differently. The sooner you identify those people the better for high productivity and smoother integrations with new organizations.
4. Experiences
We all know that employees are more likely to adopt a new technology or process if it’s easy to work with. The most successful organizations devote as much attention to the employee experience as to the customer experience.
At the Bank, servicenow conducted experience workshops with key HR and finance staff. This helped the company identify process steps that could be automated and other steps that could be streamlined by using a common portal interface.
5. Technologies
Systems enable processes. For most technologists, this is where their attention naturally falls. But when you place technology decisions in the broader context of capabilities, processes, people and experiences, the business benefits become much clearer.
For the Bank this analysis supported the business case for a series of investments in the ServiceNow platform that, together, are predicted to help reduce the time it takes to integrate an acquisition by close to 60%.Definetly numbers speak the truth.
Bottom Line
The layers of our visualization framework roughly align with the managerial levels of a typical organization. The C‑suite sets business goals and develops core capabilities; functional VPs own business processes; front‑line IT staff own or manage systems.
It also makes clear how to best communicate about a project across an organization. One IT leader told us: “If I’m talking to a technologist implementing our system, I can use this to help him or her understand exactly how their work enables CEO‑level goals. And I can explain to executives why what seems like a back‑office technology project is actually important to achieving strategic goals.”
If your organization focus on visualization framework and strategic alignment between business goals and IT investment,Send clear message to all the stakeholders who involve in the business goals direction and IT implementation,The digital transformation initiative will take off to the new heights without any failures.We spoke with many thought leaders and CIO’s on their digital experiences and have come up our own frameworks and accelerators for running smooth digital transformation programs.
We are happy to have a chat with your company representative and provide a free consultation call with our servicenow digital transformation expert.Kindly drop us a message here.
Reference Link: Servicenow
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