Fully Utilize ServiceNow Event Management To Enhance Your Business

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Everything you need to know about ServiceNow Event Management

In this trending world, enterprises depend on IT to uphold the reckon, depot and networking infrastructure which offers the foundation for enterprise services. IT may utilize various tools to monitor this infrastructure, but frequently, the high volume of events from these various tools makes it challenging to emphasize the real consequence and take non-indulgent action. Moreover, there is generally little conspicuousness into the relationship between infrastructure events and enterprise services that makes it hard to emphasize comparative precedence and issues that should be addressed. In this article, we’ve covered some of the benefits of using ServiceNow event management and tips and tricks for usage.

What is ServiceNow event management?

ServiceNow Event Management manually develops executable alerts from events which are seized by third-party monitoring tools. A customizable dashboard offers an amalgamated view of all service-influencing events, featuring a list of current active alerts, compact services, and correlated incidents. In order to engender qualified alerts, events are refined via percolate which standardizes and deduplicate the inbound stream. Alerts are then evaluated to configuration items in the ServiceNow configuration management database and prevails may be implemented to spark automated actions.

Benefits of ServiceNow Event Management

Event Management incident creation – Percolate inbound events to shorten noise and automatically engender only qualified alerts which build incidents.

Costs – the ServiceNow price per node for ServiceNow Event management is likely less which compared to other “middle man” observing systems like Omnibus, and much more.

Leverage existing infrastructure monitoring – link existing monitoring tools simply to ServiceNow via high throughput REST API or utilize SNMP traps.

Central event or alert location – with ServiceNow Event Management, events and alerts are now restored within ServiceNow rather just in other observing tools. You can trickle and display the data any way you wish with highly-personalized ServiceNow. Further, you can utilize dashboards to look at events, alerts and correlated incidents all within ServiceNow.

Updates – Updates with many observing apps can be pricey and you will need implementation services.

Availability and Scale – ServiceNow has the evidenced availability and as well, ServiceNow can simply scale to your business.

Innovation – ServiceNow is willing to make ServiceNow Event management with better product and creativeness. Other observing tools are not as creative in comparison with ServiceNow event management.

Process

Do you know how ServiceNow Event Management works? If not, here is the fundamental process of how ServiceNow Event Management works. Let’s take a view on them

  • Event Occurs. Event occurs in a tracking system. An essential event could be an inaccessible server, free disk space is modest, high storage usage, CPU implementation, and much more
  • Event Trigger. Tracking system triggers an action to send the event to ServiceNow Event Management. This can be done by SNMP traps, REST API, e-mail or any integration method that ServiceNow affords. An integration requires to reside the em_event table in ServiceNow.
  • Receives Event. ServiceNow will receive the event, but initially, it must return event filters. ServiceNow has event filters in ServiceNow Event Management which dribble out the event you care about maintaining and whether you wish events to replicate.
  • Alert Creation. Utilizing the event details in the “ additional information” field of an event, Event Transform Maps, Event Transform rules move event information to a new alert record.
  • Incident creation. Alert rules ascertain when incidents or other records should be developed from a created alert. However, if you have a sustainment window for definite configuration items an incident could be stifled at that point.

Implementation

If you decided to use ServiceNow Event Management for your enterprise. So to do that, you just need to buy licenses and install the plugin. To utilize ServiceNow Event Management you require to follow some steps to have it accessible in your ServiceNow instance.

  1. Get Licenses

ServiceNow Event Management is certified per node. Hence, if you are going to track 2000 servers, then you require 2000 ServiceNow Event management authorization. Currently, it is certified on a tier setup, the more nodes you certified, you obtain a rebate per node.

  1. Request Plugin

Once you get the authorized licenses, you login into ServiceNow to support and request the plugin to be deployed.

Initial Setup

After the plugin is deployed, you can start configuring ServiceNow Event Management. Without decent testing, you can inundate your ServiceNow instances with events, incidents, and alerts.

  1. Import Configuration Items into the CMDB

One must have some Configuration items in your ServiceNow instance. Hence, you can manually bind events to configuration items.

  1. Setup Midservers

Your event tracking system requires to interact with ServiceNow. If it is not open to the internet, you need a mid server which is deployed to interact. However, you might require more than one mid server setup depending on the tracking system you utilize and network setup

  • Distill install files
  • Discover mid server
  • Configure, mid server name, username, and password.
  1. Monitoring user

Establish a ServiceNow user to interact between the monitoring system and ServiceNow. Roles required might involve evt_mgmt_integration, mid_server, rest_service

  1. Restart Mid Server Service

Erstwhile with mid server changes and credential, you require to restart the mid server service. However, that might just be the myth.

Configure filters and rules

  1. Monitoring on

Turn on system monitoring to your development ServiceNow instance. If you have effectively connected, you can observe the events stream in.

  1. Configure event filters

Setup some event filters to dribble out the events you care about maintaining and whether you wish events to replicate.

  1. Configure event transform maps and event transform rules

Utilizing the event description in the enhanced info field of an event, setup event transforms maps, event transform rules and navigate event entropy to an alert record.

  1. Configure alert rules

Alert rules ascertain when incidents and other records should be developed from a created alert. Further, if you have upheld window for specific Configuration items, an incident could be stifled. This means that the alert could be configured to not engender an incident

  1. Setup event properties

There is an event assets file located at event management > properties. It incorporates some essential assets you might consider changing such as

  • Solving an incident closes the correlated alerts
  • Reopening alerts will discover the new incident
  • Closing alerts will shut down the incident.

Bottom lines

The ServiceNow Event Management aids you to distinguish health issues across the datacenter on a unique management comfort. Event management is accessible as a separate subscription from the rest of the ServiceNow platform. Hope, the above-mentioned tips and tricks might have glimpsed you with some knowledge. You might be interested to check our servicenow consulting services here.

Need help with your ServiceNow Event Management? Drop us a mail at hello@huntertechglobal.com

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