How To Increase Your ROI With ServiceNow Investment?

As per IDC recent report on Delivering Enterprise Value with Service Management,they have listed around 15 new statistics data showcasing return on investment for servicenow cloud based service management platform.

If you are planning to pitch to a new customer or planning to implement servicenow,here is important  15 stats to look into for Return on investment (ROI) for servicenow.This information will give good understanding of how servicenow can benefit your organization by lowering costs,increases productivity and a journey to automation world.Great insights for decision makers in C-suite of servicenow vendors or partners.

1. ServiceNow’s average ROI is 449%
2. The payback period for a ServiceNow investment is 7.4 months
3. ServiceNow’s customers will save a total discounted benefit of $36.8 million over five years
4. 60% of customers develop Custom Applications using CreateNow
5. The ServiceNow market is expected to grow from $17.9 billion to $24.7 billion by 2018
6. The top four benefits cited by ServiceNow customers are: Consolidation of IT systems, Creation of a single system of record, cost savings, and automation of manual tasks
7. Enterprise customers using IT Services average $51,336 worth of savings per 100 users over five years
8. Customers implementing ServiceNow ITSM see an average staff productivity increase of $5.6 million (or roughly $27,000 for every 100 users)
9. IT Infrastructure savings for ServiceNow customers amount to $482,000 over five years (or just over $2,000 per every 100 users)
10. Companies utilizing Incident Management reported they were 47% more productive by adopting ServiceNow tools
11. After implementing ServiceNow, organizations saw a marked reduction in IT system downtime, with 39% less unplanned downtime incidents, and 21% faster resolution of those incidents
12. On the service delivery side, firms that adopted CSM tools enjoyed a $1.9 million increase in service productivity over five years – or about $9,000 for every 100 employees
13. By leveraging HR facilities and case management, customers reported significant time savings with ServiceNow architecture – amounting to over 20,000 more productive employee hours per year on onboarding alone, a 62% improvement
14. Customers using Service Catalog reported they spent 92.9% less time on service and provisioning requests.For more info also Taylor Hoffman ServiceNow Research Report Here
15. ServiceNow is also helping reduce outsourced IT services costs by “in-housing” IT talent – an average savings of more than $480,000 in five years

As these numbers show, many business leaders are leveraging ServiceNow’s cloud-based architecture to maximize employee’s productivity and realize sizable cost-savings in their organizations.

We at HunterTech with more than 2 decades of ITSM experience and have certified servicenow architects,servicenow team to help your business with digital transformation.Lets connect and see if we can convince with above 15 stats of servicenow benefits on higher ROI.Contact us for a free ServiceNow consultation

 

Source: IDC and Acorio