10 Highlights From Servicenow Kingston Release Your Enterprise Should Know

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What is Servicenow Release?

ServiceNow is one of the popular cloud-based services providing company which offers service management software as a service. The main purpose of Servicenow Release is to provide services for IT service management (ITSM), IT operation management (ITOM) and IT business management (ITBM).

It automates & standardizes the various process of business and integrates the IT service with the worldwide enterprise.  Every six months Servicenow provide some releases that bring a huge impact in service optimization and business system in the future.

Previous Release of Servicenow

Servicenow has various kinds of release each possesses its own features and advantages. Here are some of the previous Servicenow London releases.

Aspen – This was the first version of the Servicenow that focus mainly on system scalability. It offered many improvements to its application and platform.

Calgary – This version provides various features and enhancements that help in IT innovation. It mainly focused on the standardization and driving visibility of a business.

Dublin – It was expanded for the Calgary version’s feature and application. It was mainly created with offering service to various business management aspects.

Jakarta – It provided the intelligent automation engine for users with machine learning capabilities.

Other previous Servicenow releases are Berlin, Eureka, Fuji, Geneva, Helsinki, and Istanbul.

Latest Release of Servicenow

The latest version of Servicenow is named as Kingston which is capable of offering machine learning tools routine work, a revolution to user experience and much more. This Servicenow Kingston provides support to the organizations in making predictions and finding modern trends. The areas of Servicenow platform CSM, HR service delivery, ITBM, security operations, GRC, and IT service management are advanced highlights of Servicenow upgrade.

 

Highlights from Servicenow Kingston Release for Your Enterprise

Agent Intelligence

Agent intelligence and machine learning technologies help the users to resolve the problems that arise, reducing cost and error rates. The train predictive models act as an agent for categorization and route work based on the past record-handling experience that you have.

Assessment and Surveys

In the quiz type assessment metric the Servicenow Kingston supports with multiple correct answers. Some of the question types are

  • Choice
  • Likert
  • Template
  • Image scale
  • Numeric scale

Integration Hub

In Servicenow Kingston, the integration hub is a new platform feature that allows you to automate the integration tasks and build flows with the help of natural language.

CMDB

The Configuration Management Database (CMDB) is updated to provide excellent user experience and improves productivity. The Configuration Item Class Manager offers a new workflow and user interface than the previous releases.

CSM

Customer Service Management is one of the latest Servicenow Kingston releases that are specially developed to provide the customer service.

ITOM (IT Operation Management)

Kingston release consists of a cloud admin portal as like as the service portal that enables the cloud management. The main benefit of this latest features is that it allows you to turn off the servers at night and can reduce the cost.Check out more info about ITOM here

Thus, these are about the various highlights of the Servicenow Kingston release that you must know for your enterprise.

If you need help with latest servicenow release implementation,please contact us for free consultation with our servicenow experts.


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