Latest ServiceNow Features 2019
Have you ever began working with ServiceNow and relished the myriad of welfares the platform offers? If not, then you really should.
ServiceNow is an entirely cloud-based, SAAS (Software as a service) solution which streamlines and coordinates all the intrinsic processes without the fuss of having to leverage or sustain pricey infrastructure or additional software. The ServiceNow business model is based around the IT infrastructure library precept and offers a single system of record and enterprise automation for IT service apps and processes. The ServiceNow ecology of modules which gives you and your end users an integrative view of resources and services.
Further, ServiceNow’s standard components have permitted it to enhance from IT Service Management into App development, protection, consumer service, and HR Service management due to its usability of contour for users. In this article, we’ve listed some of the best ServiceNow features from its latest edition that are sure to pinnacle your concern.
- Intelligent Process with Unified Backlog
In ServiceNow’s preceding variants, all chores and records were scattered at distinct locations. Every upgrade needs the user to spend some additional time confronting via various places to check problems, parenthetical tasks and much more. The latest variant of ServiceNow solves this issue with Unified backlog apps. Unified Backlog offers a socialistic area to view all anecdotes. This averts crossing via different catalog within the web. Further, users can focus and designate various tasks to the people while staying in one place.
- Continual Improvement Management (CIM)
The Continual Improvement Management app is utilized to verify and address the breach in the task progress. This app enables openness to track the overall flow of progress. The single improve register feature will allow the users to trail, settle, categorize, fix issues and hunt betterment enterprise. This processing aid with positioning issues which are curtailing tasks progression. Further, the Continual Improvement Management dashboard ensures enterprise leaders to gain a wider intellect of trend isolating and betterment indicators, therefore accelerating the overall enterprise determination process.
- Interaction Management
Interaction Management platform ensures the users to hike, assign and trail request via several means like a mobile app, Voice, chatbots, assistants, chat messengers and web.
- ITSM Virtual Agent
ITSM virtual agent app offers the users with a ready to utilize a pre-ordered set of chatbot chats related to several IT chores like:
- Place an item
- Check IT ticket position
- System position
- Change quest
- Process commendation
- Reset password
- Allotted equipment
- Knowledgebase
- Develop or open IT ticket
- Upgrade assigned chore
- Task Communication Management
The Task Communication Management app platform redesigns the entire communication by determining suitable processes to wield an event. For a given chore, Task Communication Management offers easy means to construct the entire interaction maneuver, channels, messages, prototypes, and receivers. By utilization of predefined responses and interaction strategies, Task Communication Management avert the time being wasted on alerting the groups or individual users that the peripheral is rectified. Key category of the Task communication management process include:
- Communication Plan
- Communication chore
- Communication channel
- Communication contact
Huntertech is a global IT consulting firm which offers services for entrepreneurs across the globe. Huntertech best of breed implementation procedures aid you engage and engender maximum value from your ServiceNow portfolio. As well, if you’ve already bought ServiceNow but failed to get the required benefits, let us know. We will work with you to coordinate the employee service experience with your enterprise goals better.
Also read our ServiceNow service blogs like ServiceNow API integration, ServiceNow developers, and much more.
For the live demo, you can contact us here or drop a mail at hello@huntertechglobal.com
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