What is ServiceNow Hi Portal?

What is ServiceNow Hi Portal?

ServiceNow Hi is a dedicated portal from servicenow for the customers,partners to support,troubleshoot any issues.Hi stands for High Importance issues or High Priority issues to be resolved on a time bound basis.Using Servicenow Hi portal,a customer can manage instances,task and accounts.Once a user login into the ServiceNow hi portal,On the left side menu they can see Issues,Requests,servicecatalog and Instances,Accounts.On the same page right side or center they will see Active change requests,Active Cases,featured catalog requests lists.

Once the user login they can also search for existing knowledge base,known error issues,community.When the user searches for a particular version of servicenow,for example Jakarta is one type of servicenow version,they get an option to select the version they want to select and search results.Similarly other versions also user can select on the left side filter.

Under that version filter,There is one other option for sources,Under sources user will see checkbox options like  Servicecatalog,Known errors,Product documentation etc.ServiceNow Hi Portal user can select the checkbox with respect to their context for support,troubleshooting the issues.

Once the user selects the filters and made a search inside the hi portal,they can see the search results in a row format and go inside the results for more details about the issues or for more documentation,knowledge base side.

A new feature also added in servicenow hi portal,where a customer or user can Add a new question or ask a new question to the community.So it can be recorded for servicenow customer support portal and also resolved as well.The question or information will be stored for future users to refer and gain knowledge about the same issue to save time and improve productivity.

More about Servicenow Hi Portal and new features can be found in servicenow portal and youtube video on how to manage issues from servicenow customer support team here.

Hope you got some basic knowledge about Servicenow Hi Portal and its usage.This is brought to you by HunterTech, A servicenow consulting services company helps customers with servicenow implementation,Servicenow Mobile apps,Servicenow ITSM consulting,Sevicenow cloud solutions.

Lets connect : hello@huntertechglobal.com

 



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